We offer next day DPD delivery with all orders for mainland UK postcode and offer free delivery for those over £50.

Orders placed by 2pm will be sent the same day and those after 2pm will be sent out the following working day.

We LOVE the products we have created and we hope you do too. However, if you are unhappy about your experience please do the following below:

We offer a 30 day money back guarantee which means when you order your first single product with us and you decide you do not like the product or that its not working for you, we are happy to issue you a full refund within the first 30 days from the day you made the initial purchase.

Our money back guarantee is only valid for orders with a UK postcode and only applies to a single product order.

We are unable to offer our 30 day money back guarantee on international orders.

Bundles do not qualify for our 30-day money back guarantee policy – you can only return a single item.

Please note our refund policy does not cover any refund shipping costs.

Please email us at hello@neuaura.co so that we can assist you.

We are extremely confident that you will love your products as much as us, but if any reason you disagree you can return your order to us within 30 days of purchase for a full refund, as long as it meets our refund standards.

All returns must be unused with all seals still attached and in the full packaging. If an item has been used/open we cannot accept a return on your item and a refund will not be granted.

Please note we do not cover any refund shipping costs.

We are sorry but we currently do not accept returns from NON UK shipments.

Please contact our team at hello@neuaura.co

- Only your first order of a single product is valid for our 30 -day money back guarantee.

-Refund will not be processed until after you receive a confirmation that it is eligible for a refund.

-Depending on your bank a refund can take between and 1 business days to be refunded to the original payment method.

-We provide one refund per account holder.

-If you do decide to return an item to us, we will not be responsible for shipping costs or lost packages. Please send all items tracked and signed.

-International returns are not currently accepted.